BELLISSIMA VOI – FAQ
Find quick answers to our most common queries about orders, delivery, exchanges, payments, and shopping with us.
Do you offer Cash on Delivery?
Yes, we offer islandwide Cash on Delivery. Please ensure someone is available to accept the parcel.
How long does delivery take?
Delivery takes 1–3 business days depending on your location and courier timelines.
What are your shipping charges?
Shipping is Rs. 400–450 islandwide.
Orders above Rs. 15,000 receive Free Shipping.
Can I exchange an item?
Yes, we accept exchanges within 7 days if the item is unused, unwashed, and has all tags attached.ng.
Do you offer refunds?
No, we do not offer refunds.
We provide exchanges or store credit (depending on stock availability).
What items cannot be exchanged?
Accessories, sale items, and used or damaged items are not eligible for exchange.
How do I request an exchange?
Contact us via WhatsApp or Instagram with your order number and a clear photo of the item.
What if I receive a faulty or wrong item?
Send us photos/videos within 48 hours, and we will arrange a replacement or store credit.
What payment methods do you accept?
We accept Cash on Delivery and Bank Transfer.
Do colours look exactly like the photos?
Slight variations may occur due to lighting and screen settings. This is normal and not considered a defect.